Please note that batteries can be shipped to the UK and EU mainland only. Some locations might be excluded due to dangerous goods.
Second battery can be used on ES1, ES2, E25E, E45E. It will expand the range to 45 km for the ES2 and will increase the speed to a maximum 30 km/h. On the ES1 the speed will be increased to 25 km/h. The battery can easily be attached to the stem of the product.
Please note that ES1/ES2 controllers tend to break down with extended battery. To avoid this you need to make sure you do not charge your batteries all the way up to 100%. We recommend keeping them around 90%. Additionally, make sure your battery regeneration setting in the app is set to 'Weak'. Also avoid riding downhill when your battery is nearly full. This will make sure you do not provide more energy to the controller than it can handle.
Delivery
All orders placed before 9 am (GMT) will be shipped out on a same day. We do hold most of our spare parts in fulfilment warehouse with 1 PM cut off (GMT) so you might receive your parts faster than expected.
Please email us at info@mybestscooter.co.uk if you would like to know when your order will be delivered, otherwise you will receive fulfilment notification on the day of dispatch.
UK Deliveries
Free Royal Mail 24/48 or Hermes Delivery in the UK!
All UK orders are shipped by Royal Mail 24/48 or Hermes service. For any higher value orders, we might chose to ship with UPS or Parcelforce.
Please note that any lower value orders will be shipped by recorded delivery only (no tracking) unless you upgrade to 'Signed For' option at the checkout.
Please note that due to COVID-19 orders could be delayed by up to one week. Please refer to Royal Mail service updates.
EU & Worldwide
Please visit our European website - myBESTscooter.eu
Cancellations
If you change your mind while the order is still in progress, please email us as soon as possible at info@mybestscooter.co.uk. Make sure to include your order number in the subject.
We will be able to cancel your order only if it was not locked for shipping by our fulfilment warehouse. Please note that for most spare parts orders we use fulfilment providers and transactions cannot be cancelled due to fully automatic process.
Returns
If you change your mind and would like to return a product purchased from myBESTscooter, you may ask to do so within 14 days of the delivery date for a refund (to your original form of payment only). Please contact us at info@mybestscooter.co.uk if you would like to start the return process, quoting your order number and the reason for returning.
Normally, all returns for non-defective reasons are subject to a restocking fee up to 30% (to cover the loss of value of the goods supplied if the loss is the result of unnecessary handling by you). Returned products must be undamaged, clean, and in otherwise new condition with no missing contents.
For all 'changed mind' returns shipping must be prepaid and insured. Any shipping charges incurred when returning product to myBESTscooter.co.uk are the responsibility of the customer unless the product is returned because of defective reasons.